Refund and Returns Policy
At Air Travel, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund process.
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to initiate a return:
- Contact our customer service team at support@airtravel.com with your order number and reason for the return.
- We will provide you with a return authorization number and instructions on how to ship your item back to us.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
If your return is approved, a full refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
Non-Refundable Items:
- Gift cards
- Items marked as final sale
- Used or damaged items not due to manufacturing defects
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the item you want. We recommend contacting our support team for assistance with exchanges.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
- Shipping costs are non-refundable.